We guarantee your satisfaction with all purchases made on ruposhilook.com. If you receive a damaged or defective item or the wrong product, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping fees for the replacement of such damaged or defective shipments. Please refer to our Cancellation & Return Policy for more details.
To be eligible for a refund, please ensure that:
• You have contacted our customer service team within (01) one day or 24 hours of receiving your order.
• The item(s) must be in the same condition as when you received them, with all original packaging and tags intact.
• The item(s) must not have been used or damaged.
• If any defect is found (damaged/ defective/ wrong product) after opening the box, inform the “Customer Relation Manager through inbox or hotline info@ruposhilook.com or (+08801767723907) as soon as possible along with a picture/ video proof when you unbox it.
2. Non-Returnable Items:
Certain types of items are non-returnable, including:
• Gift cards
• Downloadable software products
• Perishable goods
• Used/ Swathed or liquid/ semi-liquid products will not be considered for exchange or refund.
• If you mistakenly order the wrong product, we may exchange it upon payment of returning and resending costs. However, the arrangement of this special exchange depends on the product type and risk involved in the exchange process and also on Management discretion.
• Products once purchased will not be exchanged or returned if the buyer changes his/her purchase decision or mind.
o Condition: This applies regardless of the reason for the change in purchase decision, including personal preference, changing circumstances, or any other factors.
• Products once purchased will not be exchanged or returned if the buyer does not like the smell, texture, color, design, or the product.
o Condition: This includes instances where the buyer's dissatisfaction is based on subjective factors such as personal taste, sensory perception, or aesthetic preferences.
• Returns will only be accepted if the product is in its original condition, including the intact seal or packaging. Once the seal is broken, the product is considered used and cannot be returned, except in cases of damage or defects covered by our warranty policy.
• To qualify for a return, customers must ensure that all original documentation, including the original invoice and any branded packaging provided by Shajgoj, is returned alongside the product. Additionally, the product's packaging box, if applicable and provided, must be returned in its original, intact, and undamaged condition.
3. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
4. Shipping Costs:
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We may require photographic evidence of the damage or defect to process your refund or replacement.
6. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us for further instructions.
7. Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at info@ruposhilook.com or +08801767723907.
